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Loykit

Loyalty platform

Account Deletion

Last updated: 10 October 2026 · Version v1

You can delete your Loykit account at any time, free of charge and permanently. Deletion applies to every business you have joined. This page explains the steps and which data is deleted or kept.

Deleting in the app (recommended)

  1. Open the Loykit app and sign in.
  2. Tap the Account tab in the bottom menu.
  3. Tap Delete account.
  4. Read the explanation and confirm the deletion.

Your account is deleted immediately and you are signed out. This cannot be undone.

If you are registered as till staff or a manager at a business, your account cannot be deleted this way: the business owner must first remove you from the staff list; after that you can delete your account in the app. Contact support if you need help.

What deletion covers

  • Your memberships at all businesses end; your points balances and stamp cards can no longer be used.
  • If the same account is used in another app on the same service (for example a business’s own branded app), that account is deleted too — it is one account.
  • If you only want your data at a single business to be deleted, you can apply to that business directly as the controller of its programme.

Data that is deleted

  • Your account and sign-in details (e-mail address, phone number and password) — the account can no longer be used to sign in.
  • Your name, the hash of your phone number and your birthday details; your profile is anonymised.
  • Your memberships at every business.
  • Your checkout QR codes.
  • Your device’s notification registration, if you allowed notifications.
  • The reference that links transaction records to you (phone hash); amounts and dates remain anonymous.

Data that is kept

  • Points and transaction records are kept in anonymous form, separated from your identity, for the businesses’ accounting integrity; they can no longer be linked to you.
  • Records of agreements you gave (for example to share data with a business) may be kept, separated from your identity, to meet evidential obligations.
  • A record with no personal details showing that the deletion was carried out (date and method).

If you can’t access the app

If you can no longer use the app (for example you lost your phone or uninstalled the app), you can send your deletion request by e-mail:

Sending the request from the e-mail address registered to your account makes it easier to verify your identity; additional information may be requested. Your request is concluded within 30 days at the latest.