Support and Contact
Last updated: 10 October 2026 · Version v1
Need help with the Loykit app? Below are answers to common questions and how to reach us.
Frequently asked questions
- What is Loykit?
- A platform that lets you find different businesses’ loyalty programmes in one app, join them and collect points and stamps. Each business’s programme is separate.
- How do I join a business?
- Pick the business in the Explore tab and join from its page. You also become a member automatically the first time you earn points there.
- Where can I see my points?
- The My cards tab shows your points and stamp card at each business you have joined, separately. Points are not transferred between businesses.
- Which QR code do I show at the till?
- The code in the QR tab is one code that works at every business; it is short-lived and single-use. Just have it scanned at the till.
- I have a question about a business’s campaign or reward.
- Campaigns and rewards belong to the business; you can reach it using the contact details on its page.
- How do I delete my account?
- Use Delete account in the Account tab. Deletion applies to every business.
- How can my business join the platform?
- Write to the support address below with your business name and contact details.
Contact us
For anything about the app, your account or the platform: